Returns & Exchanges Policy & HSIA Website / Shop App Orders Customer Support
Returns & Exchanges
We offer free returns/exchanges within 30 days of receipt.
HSIA provides coverage for return shipping fees associated with exchanges and refunds.
US orders Returns：
For orders with more than 2 items: Please contact us via live chat or email (contact@hsiaseamless.com) for verification before returning.
For the best fit, consult our size experts before returning.
Return Conditions:
Original items must be unused, with all tags attached and in resalable condition.
If the returned item(s) affects a secondary sale, we reserve the right to refuse the refund.
Processing Your Return:
Select a Reason: Please choose the correct reason for your return. If no options match, select "Other" and provide detailed information in the notes section.
Upload Evidence (if applicable): Please upload clear photos or documents supporting your request.
Shipping Label: Once your return request is approved, our system will automatically email you a shipping label.
Important:
You MUST use the return shipping label provided by our system.
Do NOT ship returns to any address without prior confirmation from our team.
Non-US Orders Returns：
Before Returning:
Contact us via live chat or email (contact@hsiaseamless.com) for assistance.
For the best fit, consult our size experts before returning.
Return Conditions:
Original Items must be unused, with all tags attached and in resalable condition.
If the returned item(s) affects a secondary sale, we reserve the right to refuse the refund.
Processing Your Return:
Required: Provide your order number, items to return (if partial), and reason for return.
Optional: Share your usual size/brand for better future recommendations.
After receiving your inquiry, our customer service team will provide specific instructions.
Note：If your return involves multiple products, please note that there may be separate return labels for each product. Check carefully and use the correct label.
Exchanges
Before Exchanging
Contact us via live chat or email (contact@hsiaseamless.com) for guidance.
Do not return the original item until instructed.
Exchange Conditions
Once an exchange is confirmed, changes or cancellations are not permitted.
Keep the original item until your replacement arrives.
Processing Your Exchange
For 2+ items: We first ship 1 item for a trial fit.
For 1 item: We ship the replacement directly.
Required Info
Order number
Item(s) to exchange
Reason for exchange
Feedback on fit/comfort
Whether your shipping address remains valid
Product Damage or Incorrect Item
If you receive a damaged product, please contact us immediately at contact@hsiaseamless.com.
Required Steps:
- Lay the bra flat on a surface.
- Take clear photos of the defect/wrong item from multiple angles.
- Email the images along with your order number and a brief description.
We will verify the issue with our quality control and warehouse team.
Once confirmed, we will promptly send a replacement.
Contact Us
Primary Email: contact@hsiaseamless.com
Backup Email: contact@hsiaseamless.com
Customer Support Hours & Response Time （Live Chat & Emails)
Operating Hours: 8:30 AM - 18:00 PM PHT, Monday to Friday.
Need help converting time zones? you can use a free time zone converter.
Response Time: We aim to reply within 1-3 business days.
Contact Tips: Provide your email and detailed request.
Address Correction Notice
If you notice an error in your shipping address or need to add details within 3-4 business days after placing your order, contact us immediately.
We will update your address in our system before shipment.
If this period has passed and your package has already been processed and shipped, we cannot intercept it.
Contact the carrier directly to request an address change or redirection.
This process may involve additional time and effort.
To ensure safe and timely delivery, please double-check your address before submitting your order.
If unsure about street names or postal codes, verify them on official websites.
If you encounter any issues not listed above, please reach out.
Thank you for choosing HSIA! 💙